Return policy
Thank you for your purchase. We hope you are happy with your order. However, if for any reason you are not satisfied with your purchase, you may return it to us for a full refund, store credit, or exchange. Please see further details about our return policy below.
Duration and Time Frame
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition with all original tags still attached.
Eligibility
A reason for the return is not required. Whether the size doesn't fit or the customer simply doesn't like the product, the right to return remains valid.
Requirements
In order for a return to be approved, a few basic requirements must be met. Please keep the following in mind when making a return:
- Items must be returned in their original condition and must not have been worn (trying on for fit is the only exception).
- Products must be clean and show no signs of dirt or scratches that would indicate negligent handling.
Customer's Duty to Inspect
It is the customer's own responsibility to inspect the goods upon receipt and to notify Sneakzmarket of any return request promptly and within the applicable time frame.
Return Costs
Returns are and will remain free of charge; however, depending on the customer's country, different shipping costs, customs fees, and taxes may apply for the return shipment.
Sneakzmarket reserves the right to decide which countries qualify for free return shipping. The specific terms for all countries we ship to can be found on the following page: https://sneakzmarket.ch/rueckversand-rueckerstattung/.
Return Process
Returns can be registered on the following page: https://sneakzmarket.ch/rueckversand-rueckerstattung/. Once registered, you will receive all further details by email.
Refunds
After we receive your return and inspect the condition of the item, we will process your return or exchange. Please allow at least three (3) business days from our receipt of your item for processing. Depending on your credit card company, it may take one to two billing cycles for the refund to appear on your credit card statement. We will notify you by email once your return has been processed. Orders paid by invoice will be adjusted or cancelled accordingly.
Exceptions
The following items cannot be returned or exchanged:
- Sneakz Care™ products
For defective or damaged products, please contact us using the contact details below to arrange a refund or exchange.
Questions
If you have any questions about our return policy, please contact us at:
Email: kontakt@sneakzmarket.ch